Where do you ship?
We ship worldwide. If your country isn’t coming up in checkout, there’s probably a reason. Contact us if your country isn’t available.
How long do orders take to arrive?
Please allow up to 3-5 business days to process your order after it comes through. After that, most domestic shipping will arrive to you within 5-10 days. We use multiple carriers to ship items. After your item leaves our warehouse, you should receive a notification with tracking information if available.
For international orders, transit time can vary between 10 to 21 days. Some can take longer depending on location.
International orders might incur an additional fee for delivery. Please check your local post office for customs fee information. The recipient is responsible for all customs duties and taxes incurred. We cannot determine these fees during checkout.
If your package has not arrived to you within 60 days and you haven't gotten in touch; there's very little we can do on our end to help.
Can I exchange for a different size?
We're unable to do size exchanges at this time. Please double check the size chart prior to ordering.
Can I return an order?
Yes, you can return an item as long as the item is new, unused, unwashed and has all tags. Contact us for return information. Returned items are subject to a $3 restocking fee.
Can I cancel an order?
If your order has yet to ship, it can be cancelled. Contact us right away if you need to cancel your order. If your order has already shipped, we will be unable to cancel.
Is there a support channel?
Yup, you can always follow our OTK support twitter in case you ever need anything.